Frequently Asked Questions
What you get after online transaction in Doormind?
When shopping with us online you will receive an email notification containing order number, shipping address and detailed tracking information within 1 to 3 working days from the time you place your order
What about the prices in Doormind?
All prices online are in $ US and include tax, also exclusive of delivery charges,
Prices online may vary from prices in store due to special promotions or mark downs.
Are the product color looks the same as in photo?
While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colour of our products. This may depend on the colour reproduction on your computer
How about the confidential of customer data?
Your details are secure and confidential . The Doormind.com website is hosted on an SSL secure server, meaning that all the data you send us online is encrypted and fully protected. Even if you pay by credit card, you must provide your credit card number for each purchase. As an additional security measure, no confidential data is stored on our server.
Any personal information that is collected during the purchasing process is only used by us and our carefully selected partner companies to ensure that we can take, process and deliver your order, and maintain your account to the highest standard possible. All of our partner companies are under a legal obligation to keep your personal information private.
Are the customers required to create an account?
You are not in any way required to create an account before making a purchase online. Simply select the “Buy as a Guest” option to skip this step.
Creating an account on the Doormind.com website acts as a shortcut. Your profile and information are safely stored, saving you from having to re-enter your information for future transactions. What’s more, when you hold a Doormind.com Web account, your preferences, address book, and order status information are all saved under the “Account” section. You can also delete or make changes to your account at any time in this section. When you shop “as a guest,” you will need to fill out the order form for each transaction and re-select your preferences each time you visit.
How about the delivery service to overseas?
Delivery takes an average of 1-2 weeks but can take up to 3 weeks,
Express delivery is not available due to the exceptionally high prices, eg. delivery of 1 mens tee worth $24 to Sydney Australia is$60